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192249 IT Technician (Remedy)

Company Name:
ACT Consulting
We are conducting a targeted search for IT Technician (3-5 Years of Experience Hands-On) to work for our Energy Client inPlainfield, Indiana

Technologies Required: Remedy Help Desk Ticketing, Server and Desktop Operating Systems
Length of W-2 Contract Assignment: 9+ month initial, renewable assignment
Locations: Plainfield, Indiana
Travel: None
Pay Rate: $23.00/Hour W-2 maximum with all requirements met, (Straight W-2, no relocation assistance, no expense reimbursement, no benefits)
Corp-Corp Rate: No Corp-Corp, No Third Party, Client does not support H1B or EAD
Work Authorization Required: US Citizen, Green Card Holder, those Authorized to work in the US
Recruiter: Cindy Rincavage crincavage@act-info.com
Job Description:
Provides hands-on and remote hardware, software and infrastructure technical support; Responds to problem resolution requests as specified by the priority definitions within Service Level Agreements; Utilizes troubleshooting skills to facilitate problem resolution;
Keeps assigned Enterprise Help Desk Remedy data updated; Appropriately verifies the need for workstation hardware maintenance.
Serves as the Local IT for the deployment of IT products, services and applications; Implements deployment plans associated with application and equipment roll-outs and upgrades.
Required Skills and Experience:
Broad understanding of the design and functionality of a wide range of workstations and peripheral equipment.
Knowledge of and be able to resolve complex technical and functional problems with a variety of unique business products and applications.
Project management skills and the ability to facilitate the alignment and integration of technology and business plans are required.
Demonstrated strong analytical and communication skills.
Ability to work effectively with customers, IT management and teammates
3 - 5 years of Experience with hands on desktop experience is required (Windows, MS Office, email, etc)
Hardware: Lenovo-Dell-HP Workstations and HP Printers,
Ability to install workstation hardware and Operating Systems
Troubleshooting, isolation and problem solving skills
Perform client data backups and restores
Ability to handle administrative tasks,
Ability to use a Problem Tracking Tool
Asset Inventory tracking
Four year degree in Computer Science, Engineering, or equivalent work experience of (3-5) years hands on, but must have at least a high school diploma.

All Qualified Candidates must be willing to work W-2 and take/pass a drug test and take/pass an employment verification and criminal background check, per our client?s human resources policy

If you are qualified with the technologies listed, and interested in being considered for this position send your resume to Cindy Rincavage at crincavage@act-info.com

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